COVID-19 Information 15.04.2020

Our valued guests, Elena Studio guiding principle is to care for our guests as we do for our own family. We understand that this situation coronavirus (COVID-19) may cause to few of you, disappointment, or problems with the current bookings for this season and we invite you to arrange your new travel dates by contacting on This email address is being protected from spambots. You need JavaScript enabled to view it. or via your travel agency.
For guests who have booked directly with us and do not yet have new dates in mind, we will provide a voucher* to the value of your deposit, for use against bookings until October 2021. For any vouchers not redeemed in 18 months from the issue date, the original deposit paid will be returned at that time in full, except non refundables bookings. Our official pricelist for 2021 will not see any changes from 2020 until further notice, giving you more time to plan your new trip.
Please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. to take advantage of this option or to ask any questions. Alternatively, in order to claim your Holiday Voucher, simply click on the button below, fill-in the form, and we will contact you soon.

Claim you voucher now

Thank you for your understanding, stay healthy and please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have questions.
*Latest legislation by the Greek State, as well as other EU countries, (Government Gazette number 84 13/04/2020) directs businesses in the travel industry to issue a voucher instead of extending an immediate refund.

INFORMATION ABOUT COVID-19 HEALTH PROTOCOLS FOR SEASON 2020.

UPDATED 12/06/2020

CERTIFICATION

We have be certified with the “HEALTH FIRST” from the Ministry of Tourism. 

 

TRAINING

Each one of us on our family business has been informed of the health and management protocols for COVID-19. We have been trained on the following:

• The ways of which the virus is transmitted.
• Behavior and actions needed to be taken in case of illness by the staff.
• Methods and practices of cleaning and disinfecting frequently touched surfaces leading to the possibility of transmitting the disease.
• Communication approaches to visitors/customers.
• Maintaining the basic protocols to avoid transmitting the virus by thorough and regular hand washing, avoiding handshakes, keeping distances, avoiding contact of hands on the eyes, nose and mouth, and covering coughs and sneezes appropriately.

 

ACTION PLAN

We have drawn up an Action plan for suspected cases.
Specifically, for the handling of a suspected case following the plan for dealing with a suspected case from National Organization for Public Health.
To ensure the implementation of the accommodation’s suspected case handling plan is followed.
The accommodations are obligated to share contact details to the according services of the Ministry of Health (National Organization for Public Health):
The owner of Elena Studio in charge of implementing the action plan for suspected cases.

 

ACCOMMODATION FILE AND EVENT BOOK

For the purposes of public health protection, the accommodation must keep a record of staff members and all people staying at the Elena Studio - name, nationality, date of arrival and departure, contact details (address, telephone, e-mail) - , so that it is possible to communicate with these people in the case of any COVID-19 incident.

 

GUEST ARRIVAL

• Check in: 15:00
• Check out: 09:00

GUEST ROOMS

• Deep cleaning of guest rooms prior check in. Cleaning and disinfection program (according to the current instructions of National Organization for Public Health).
• Meticulous cleaning and good room ventilation during the time duration between stays.
• Guest room disinfection.
• Meticulous cleaning - disinfection with steam cleaner of the entire room and bathroom before arrival.
• Non-regular room cleaning during the stay (to avoid unnecessary contact of cleaning staff with possible case and further transmission).
• Elimination of daily cleaning and change of linen and towels will be each 3 days at the request of the customer.
• Opening doors and windows for natural ventilation of the space daily required from our guests.
• We place individual antiseptic liquids in each apartment.
• Special instructions for cleaning in case of a confirmed case (according to the current instructions of National Organization for Public Health).
• Prohibition of entry in the apartments for non-residents.

 

AIR CONDITIONING

• A/C cleaning and disinfection upon every room change.
• The use of air conditioning is not allowed when guests are absent from the apartment or studio.
• A/C use is recommended for use only if the outside temperature is more than 39 degrees.
• The recommended operating temperature of the air conditioner is 26 degrees Celsius and to no less than 23 degrees. 
• When the air conditioner is turned on, there must be an open window, for recirculation of air and natural ventilation.

 

 

Elena Apartments & Studio provides guests, who are resident, with Free Wireless Internet Access, which is provided by means of a daily data allowance and is only valid at the Elena Apartments & Studio location where the guest currently resides.

The Free Wireless Internet Access is provided with the expectation that the guests will utilize this service in a lawful, professional and responsible manner.

Elena Apartments & Studio offers the Free Wireless Internet service for activities such as the active use of e-mail, instant messaging, browsing the World Wide Web and accessing corporate intranets. The service is not intended for high volume data transfers, especially sustained high volume data transfers, video conferencing, Peer 2 Peer downloads etc.

The Free Wireless Internet Access service may be used on 2 device.

The daily data allowance is allocated on check-in and then again at midnight on each subsequent day of stay. Any unused data is forfeited and is not redeemable.

A paid Premium Wireless Internet service is available for guests who have depleted their daily data allowance or who require high volume data transfers, or they want use extra devices.

The Free Wireless Internet service is not refundable and/or transferable and cannot be redeemed for cash or any other service.

Although Elena Apartments & Studio will use its best endeavours to have the service available at all times, Elena Apartments & Studio does not guarantee the availability of the service and shall not be liable in any manner whatsoever in respect of any loss or damages caused by, or arising from, the unavailability of, or any interruption in the service for any reason whatsoever.