COVID-19 Information 15.04.2020

Our valued guests, Elena Studio guiding principle is to care for our guests as we do for our own family. We understand that this situation coronavirus (COVID-19) may cause to few of you, disappointment, or problems with the current bookings for this season and we invite you to arrange your new travel dates by contacting on Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! or via your travel agency.
For guests who have booked directly with us and do not yet have new dates in mind, we will provide a voucher* to the value of your deposit, for use against bookings until October 2021. For any vouchers not redeemed in 18 months from the issue date, the original deposit paid will be returned at that time in full, except non refundables bookings. Our official pricelist for 2021 will not see any changes from 2020 until further notice, giving you more time to plan your new trip.
Please contact us on Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! to take advantage of this option or to ask any questions. Alternatively, in order to claim your Holiday Voucher, simply click on the button below, fill-in the form, and we will contact you soon.

Claim you voucher now

Thank you for your understanding, stay healthy and please contact us at Diese E-Mail-Adresse ist vor Spambots geschützt! Zur Anzeige muss JavaScript eingeschaltet sein! if you have questions.
*Latest legislation by the Greek State, as well as other EU countries, (Government Gazette number 84 13/04/2020) directs businesses in the travel industry to issue a voucher instead of extending an immediate refund.

INFORMATION ABOUT COVID-19 HEALTH PROTOCOLS FOR SEASON 2020.

UPDATED 12/06/2020

CERTIFICATION

We have be certified with the “HEALTH FIRST” from the Ministry of Tourism. 

 

TRAINING

Each one of us on our family business has been informed of the health and management protocols for COVID-19. We have been trained on the following:

• The ways of which the virus is transmitted.
• Behavior and actions needed to be taken in case of illness by the staff.
• Methods and practices of cleaning and disinfecting frequently touched surfaces leading to the possibility of transmitting the disease.
• Communication approaches to visitors/customers.
• Maintaining the basic protocols to avoid transmitting the virus by thorough and regular hand washing, avoiding handshakes, keeping distances, avoiding contact of hands on the eyes, nose and mouth, and covering coughs and sneezes appropriately.

 

ACTION PLAN

We have drawn up an Action plan for suspected cases.
Specifically, for the handling of a suspected case following the plan for dealing with a suspected case from National Organization for Public Health.
To ensure the implementation of the accommodation’s suspected case handling plan is followed.
The accommodations are obligated to share contact details to the according services of the Ministry of Health (National Organization for Public Health):
The owner of Elena Studio in charge of implementing the action plan for suspected cases.

 

ACCOMMODATION FILE AND EVENT BOOK

For the purposes of public health protection, the accommodation must keep a record of staff members and all people staying at the Elena Studio - name, nationality, date of arrival and departure, contact details (address, telephone, e-mail) - , so that it is possible to communicate with these people in the case of any COVID-19 incident.

 

GUEST ARRIVAL

• Check in: 15:00
• Check out: 09:00

GUEST ROOMS

• Deep cleaning of guest rooms prior check in. Cleaning and disinfection program (according to the current instructions of National Organization for Public Health).
• Meticulous cleaning and good room ventilation during the time duration between stays.
• Guest room disinfection.
• Meticulous cleaning - disinfection with steam cleaner of the entire room and bathroom before arrival.
• Non-regular room cleaning during the stay (to avoid unnecessary contact of cleaning staff with possible case and further transmission).
• Elimination of daily cleaning and change of linen and towels will be each 3 days at the request of the customer.
• Opening doors and windows for natural ventilation of the space daily required from our guests.
• We place individual antiseptic liquids in each apartment.
• Special instructions for cleaning in case of a confirmed case (according to the current instructions of National Organization for Public Health).
• Prohibition of entry in the apartments for non-residents.

 

AIR CONDITIONING

• A/C cleaning and disinfection upon every room change.
• The use of air conditioning is not allowed when guests are absent from the apartment or studio.
• A/C use is recommended for use only if the outside temperature is more than 39 degrees.
• The recommended operating temperature of the air conditioner is 26 degrees Celsius and to no less than 23 degrees. 
• When the air conditioner is turned on, there must be an open window, for recirculation of air and natural ventilation.

 

 

Das Elena Apartments & Studio bietet seinen Gästen einen kostenlosen WLAN-Internetzugang, der über eine tägliche Datenzulage bereitgestellt wird und nur im Elena Apartments & Studio-Standort, in dem sich der Gast derzeit aufhält, gültig ist.

Der kostenlose WLAN-Internetzugang ist mit der Erwartung versehen, dass die Gäste diesen Service auf legale, professionelle und verantwortungsvolle Weise nutzen werden.

Das Elena Apartments & Studio bietet den kostenfreien WLAN-Internetzugang für Aktivitäten wie die aktive Nutzung von E-Mail, Instant Messaging, das Surfen im World Wide Web und den Zugriff auf Unternehmensintranets. Der Dienst ist nicht für Datentransfers mit hohem Datendurchsatz gedacht, insbesondere für anhaltende Datentransfers mit hohem Datendurchsatz, Videokonferenzen, Peer-2-Peer-Downloads usw.

Der kostenlose Wireless Internet Access-Dienst kann auf 2 Geräten verwendet werden.

Die tägliche Datenfreigabe wird beim Check-in und dann wieder um Mitternacht an jedem folgenden Tag des Aufenthalts zugewiesen. Nicht verwendete Daten sind verfallen und können nicht eingelöst werden.

Ein gebührenpflichtiger Premium-WLAN-Internetdienst steht Gästen zur Verfügung, die ihre tägliche Datenzulage verbraucht haben oder Datentransfers mit hohem Datendurchsatz benötigen oder zusätzliche Geräte nutzen möchten.

Der kostenlose drahtlose Internetdienst ist nicht erstattungsfähig und / oder übertragbar und kann nicht gegen Bargeld oder andere Dienstleistungen eingelöst werden.

Obwohl Elena Apartments & Studio sich nach besten Kräften darum bemühen wird, den Service jederzeit verfügbar zu haben, übernimmt Elena Apartments & Studio keine Garantie für die Verfügbarkeit des Service und haftet in keiner Weise für Verluste oder Schäden, die durch oder aus der Nichtverfügbarkeit oder Unterbrechung des Dienstes, aus welchen Gründen auch immer, entstehen.